From a supply chain perspective, ______ can be defined as the ability to satisfy customers in terms of time, reliability, convenience, and communication.
A. order completion
B. order fulfillment
C. customer satisfaction
D. customer service
D. customer service
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The balanced scorecard links the perspectives of an organization's stakeholders with the organization's
a. goals and vision, performance goals, strategic plan, and financial resources. b. mission and overall plan, performance measures, departmental plans, and resources. c. mission and vision, performance measures, strategic plan, and resources. d. mission and vision, performance goals, overall plan, and resources.
Social entrepreneurship gained popularity in the 1990s due to the examples of ______.
A. Ashoka and Echoing Green B. Duke and Harvard Universities C. IBM and the Gates Foundation D. Xerox and the Rockefeller Foundation
An integrated organizational structure that has few or no levels of intervening management best defines
A) flat structure. B) functional structure. C) virtual structure. D) matrix structure.
The Federal Rules of Civil Procedure govern:
a. only administrative litigation b. only criminal litigation c. only civil litigation d. how long judges can serve e. none of the other choices are correct