Total Quality Management (TQM) is aimed at all EXCEPT which of the following?
a. Anticipating the needs of the customer
b. Using customer needs to build a quality product
c. Selling the customer a product that he/she has little need for
d. Producing the product at the best possible price
e. Gaining profit for the company
c
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The training of field workers is critical. Which of the following statements is not true regarding making the initial contact?
A) Interviewers should be trained to make opening remarks that will convince potential respondents that their participation is important. B) The interviewer should specifically ask the respondent's permission. C) The interviewer should be instructed on handling objections and refusals. D) The initial contact can result in cooperation or the loss of potential respondents.
A(n) ________ is a limit on the amount of goods that an importing country will accept in certain product categories
A) embargo B) tariff C) benchmark D) quota E) exchange control
_____ are the total set of work-related behaviors that the organization expects the individual to display.?
A. ?Performance behaviors B. ?Withdrawal behaviors C. ?Dysfunctional behaviors D. ?Cognitive dissonance E. ?Machiavellianism
A specific type of reject stub is called a(n):
A. exception routine B. summary report C. corrective routine D. normal routine