If travelers are not treated well on a trip, it is not only the travel company's responsibility; it is also a public relations issue
Indicate whether this statement is true or false.
TRUE
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Because Reiko is Japanese, you assume she likes sushi. This is an example of
A. self-talk. B. stereotyping. C. impression management. D. self-fulfilling prophecy.
Which compliance-gaining strategy is being used when someone makes promises or acts nicely?
a. Activation of impersonal commitments b. Activation of personal commitments c. Rewarding activities d. Expertise activities
The person who appears to know it all is likely to be resented, so certainty often sets up a ________ climate
Fill in the blank with correct word
What are the competencies that manage the group interactions and keep it focused on the task at hand?
a) Discussion-management competencie b) Problem-oriented competencies c) Relational competencies d) Solution-oriented competencies