If travelers are not treated well on a trip, it is not only the travel company's responsibility; it is also a public relations issue
Indicate whether this statement is true or false.
TRUE
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Because Reiko is Japanese, you assume she likes sushi. This is an example of
A. self-talk. B. stereotyping. C. impression management. D. self-fulfilling prophecy.
The person who appears to know it all is likely to be resented, so certainty often sets up a ________ climate
Fill in the blank with correct word
What are the competencies that manage the group interactions and keep it focused on the task at hand?
a) Discussion-management competencie b) Problem-oriented competencies c) Relational competencies d) Solution-oriented competencies
Which compliance-gaining strategy is being used when someone makes promises or acts nicely?
a. Activation of impersonal commitments b. Activation of personal commitments c. Rewarding activities d. Expertise activities