The purpose of ____ websites is to sell products or services
A) commercial
B) educational
C) organizational
D) military
A
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Explain the four methods of speech delivery and list the advantages and disadvantages of each
What will be an ideal response?
Answer the following statement(s) true (T) or false (F)
1. Paraphrasing feelings of one disputant ignores the needs of the other disputant. 2. Reframing allows a mediator to take what is valuable from a disputant’s statement while reducing the “sting” of inflammatory words. 3. Pure content paraphrasing is best applied when disputants are emotionally upset. 4. Nonverbal communication is fairly easy to read once one learns the proper interpretations for behaviors (such as crossed arms mean that the disputant is angry or withdrawing). 5. Closure involves typing final agreements, briefing with superiors about the case, and destroying personal notes.
A guide to active listening includes which of the following steps?
A. Be aware of outside distractions B. Prejudging the communicator or the communication C. Rehearsing a response D. Ask appropriate questions
If a person had the power to influence people by making them uncomfortable, he or she has _____ power
a. legitimate b. referent c. expert d. coercive