Which of the statements below is FALSE?
A. The payment of cash dividends to shareholders is a deductible expense for the company.
B. For the shareholder, receipt of dividends is a taxable event.
C. Unlike coupon payments on bonds, which are treated as an interest expense of the firm, common stock dividends are considered a return of capital to shareholders and not an expense of the firm.
D. A typical practice of many companies is to distribute part of the earnings to shareholders through cash dividends.
Ans: a. The payment of cash dividends to shareholders is a deductible expense for the company.
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Regarding responding quickly to customers with e-service,
A) waiting more than a few seconds for a screen to refresh is unacceptable to most customers. B) long pauses of several minutes in chat sessions are generally okay because they indicate that you are thinking about the customer's request. C) customers are very understanding when e-service is slow, especially when dealing with a small company that may have fewer resources. D) the expectation for quick turn-around on customer questions is about the same as it has been for several years.
A scale for measuring attitudes that consists of a single adjective in the middle of an even-numbered range of values is called a Stapel scale
Indicate whether the statement is true or false
Sustainability holds that:
A. a firm must not prioritize social goals at the expense of economic growth. B. a firm's sustenance is affected by overemphasis on environmental considerations. C. a firm's financial goals must be balanced against environmental considerations. D. a firm must place social considerations below tasks beneficial to its growth.
What is a faulty or invalid reason why a company's strategy should be ethical?
A. An unethical strategy reflects badly on the character of the company personnel involved. B. Customers shun companies known for their shady behavior and ethically upstanding company personnel are repulsed by a work environment where unethical behavior is condoned. C. A strategy that is unethical in whole or in part is morally wrong. D. An ethical strategy is in the self-interest of shareholders, partly because an unethical strategy can damage a company's reputation and partly because unethical behavior can be very costly in terms of fines and penalties. E. Senior executives fear public embarrassment and disciplinary action if caught doing something perceived as unethical.