The prime objective of following up with customers is to ________.
A. let them know you have not forgotten them and appreciate their business
B. establish a close personal friendship with each and every customer
C. trick them into remaining loyal to your company
D. hand off responsibility to the customer for any service breakdowns
Answer: A
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An increase in a revenue account may reflect a decrease in a liability account
a. True b. False Indicate whether the statement is true or false
A direct primary employee outcome resulting from positive organizational behavior is ______.
A. improved self-confidence B. increased turnover C. enhanced liquidity D. decreased self-confidence
Hueblue Software, an application provider to the gaming industry, decided to enhance its portfolio by developing motion-control-enabled games for the mobile gaming industry. In this scenario, which competitive strategy is Hueblue Software implementing?
A. locking in customers B. locking in buyers C. raising barriers to market entry D. establishment of alliances E. product differentiation
The theory of constraints uses ______ performance measures to evaluate whether the effectiveness of the improvements made has enabled the system to make more money.
A. two B. three C. four D. five