A _____ is a set of functions or activities within an organization that work together for the aim of the organization
a. quincunx
b. schema
c. hidden factory
d. system
d
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In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) to be avoided in routine positive messages. B) a good way to build customer relationships. C) an important part of all negative responses to claim letters. D) insulting and self-serving, unless you include a check or a free product. E) most effective in an indirect message.
Clark created a group as part of the organization’s structure. This type of group is known as ______.
a. network b. cross-functional group c. informal group d. formal group
Buzz works best when companies put paid consumers in charge of creating their own messages
Indicate whether the statement is true or false
Indicate the group of words or sentence with correct capitalization. Which is correct?
A) is South of Wedding Veil Falls B) is south of Wedding Veil Falls