Efficiency measures, as the term is used in the service efforts and accomplishments (SEA) literature, can be described as:
A. Measures that relate costs to outcomes.
B. Measures that relate to the amount of financial and nonfinancial resources used in a program or process.
C. Measures that reflect either the quantity or quality of a service provided.
D. Measures that relate the quantity or cost of resources used to units of output.
Answer: D
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