In the body of a bad-news message, focus on objective reasoning for the refusal
Indicate whether the statement is true or false
True
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Dave is a salesperson who takes a long time to make decisions. He loves sales because he responds well to the pressure he faces in the many new or uncertain situations he encounters as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity. Dave likely has a(n) _____ decision-making style.
A. directive B. conceptual C. ambiguous D. behavioral E. analytical
Linda’s organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n)
a. process directive. b. internal letter. c. external memo. d. proactive memo.
Surveys allow for large samples which may be required to ensure that the study accurately represents some larger population
Indicate whether the statement is true or false
Technical skill is the cognitive ability to see the selling process as a whole and the relationship among its parts.
Answer the following statement true (T) or false (F)