From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following business objectives?
A) customer and supplier intimacy
B) operational excellence
C) survival
D) improved decision making
E) new products and services
B
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Pavel is an inventor. He read that there were several million people who could not sleep at night until they looked under the bed. He invented a light that could be put under the bed and went on automatically when someone looked there
Pavel's product is designed to help people perform a ________. A) ritual B) symbolic exchange C) convention D) rite of passage
The Pygmalion effect is named after which of the following?
A. a child B. a play C. a neighborhood D. a psychologist
A limited number of operational staff or field-workers, as few as two or three, may be assigned to a social media project
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services. 2. Rework controls are actions taken to minimize negative impacts on customers/stakeholders due to faulty outputs. 3. Standing plans of policies, procedures, and rules help control or limit behavior. 4. Employees are less likely to resist the change of new controls in the workplace if they perceive the controls as fair.