Answer the following statements true (T) or false (F)
1. The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.
2. Rework controls are actions taken to minimize negative impacts on customers/stakeholders due to faulty outputs.
3. Standing plans of policies, procedures, and rules help control or limit behavior.
4. Employees are less likely to resist the change of new controls in the workplace if they perceive the controls as fair.
1. True
2. False
3. True
4. True
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Pepsi has cooperated with America on the Move to improve many of its products and their labels, such as reducing the saturated fat in its Frito-Lay Ruffles. This form of social responsibility most directly impacts shareholders.
Answer the following statement true (T) or false (F)
Donna is a personally-focused, destructive leader. One of her subordinates, Michael, goes along with Donna’s decisions and supports her. Michael has been described as immature and needy. Which type of susceptible follower is Michael?
A. conformer B. colluder C. conspirator D. charismatic
Rational appeals are generally appropriate when a product is expensive or important to health, security, or financial success
Indicate whether the statement is true or false
Using examples, explain the five core values that most people embrace.
What will be an ideal response?