Many believe that customer focus does not help to create better or new products. This belief rests on which of the following ideas?
A) Such new product developments decrease the chances of success.
B) Customers do not consider the cost of design when suggesting.
C) Customers are at times unaware of what they really want.
D) It increases the cost of testing a product or service.
E) Having too much customer focus leads to a negative brand image.
C
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Private employment agencies typically do not charge a fee for their services
Indicate whether the statement is true or false
Which of the following typically shows the hierarchy of components, their description, and the quantity of each required to make one unit of a product?
A) an engineering drawing B) an assembly drawing C) a bill of material D) an assembly chart E) a route sheet
Bridgette went to the Gap ready to buy a new shirt, but was not sure which color or style she wanted. The sales representative, sensing Bridgette's buying mode, most likely began with the ________ stage of the selling process.
A. generate leads B. closing the sale C. preapproach D. sales presentation E. follow-up
Downsizing is the planned elimination of ________ in an organization.
A. jobs B. managerial hierarchy C. cross-functional teams D. departments