Some smaller companies act as one-stop-shops, which means that the service desk is fully responsible for resolving all incidents and service requests, even if they need to do extensive research or even programming changes.
Answer the following statement true (T) or false (F)
True
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Goldman Corp reported the following information for 2015 and 2016. Accounts payable, December 31, 2015 $ 51,000 Accounts payable, December 31, 2016 46,000 Purchases—2016 467,000 How much cash was paid for merchandise purchases during 2016?
a. $421,000 b. $462,000 c. $467,000 d. $472,000
Learning occurs through the interplay of all of the following EXCEPT ________
A) drives B) responses C) cues D) norms E) reinforcement
Important considerations in a restaurant layout are ______.
A. the entryway should be as attractive as possible because this is the part of the restaurant that customers see first B. the dining areas should have uncomfortable seats so that customers will not stay for a long time, and a greater number of customers can be seated C. lighting should be kept dim so customers cannot read the prices on the menus D. the bar stools should be very tall so that children cannot reach for alcoholic drinks
Answer the following statement(s) true (T) or false (F)
1. Most OD practitioners rightly consider the intervention to be the heart of the consulting engagement and the point at which change usually becomes the overt objective. 2. Action planning is devising an appropriate intervention strategy to address the organization’s problems. 3. There are standard approaches and ways of conducting interventions which allow them to be exactly alike from application to application. 4. The deeper the intervention, the more personal risk and uncertainty is involved. 5. Building new skills or clarifying roles are examples of deep-level interventions.