Awareness building in diversity training provides employees with the KSAOs necessary for working with people who are different from them with regard to race, gender, or age.
Answer the following statement true (T) or false (F)
False
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________ seeks to determine whether an ad is communicating effectively
A) Copy testing B) Flighting C) Pulsing D) Frequency capping E) Square inch analysis
Eric is a manager at a local café. Eric frequently receives complaints about his staff and the overall customer satisfaction is low. Eric recognizes the need for change, but fears that his staff will be hesitant to embrace change in the culture they have created. At what stage in Lewin’s change model is Eric’s cafe in?
a. freezing b. unfreezing c. refreezing d. moving
______ leaders are good at overcoming resistance to change.
a. Transformational b. Servant c. Transactional d. Charismatic
An ______ is the opposite of an internal preview in that it reminds audience members of what they just heard or learned.
a. external conclusion b. internal conclusion c. external summary d. internal summary