_____ places emphasis on teaching and making children aware of the consequences for their actions.

a. Punishment
b. Classical conditioning
c. Discipline
d. Operant conditioning


c. Discipline

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Genetic data are one source of information in the process of diagnosing organizational problems. Which of the following best typifies this type of data?

a. minutes of meetings b. survey results c. communications systems descriptions d. perceptions of managers

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With respect to legal guidelines for assessment, laws formed through ________ result from governmental bodies passing laws, whereas laws formed through ________ emanate from court decisions

a. mandates; guidelines b. litigation; legislation c. guidelines; mandates d. legislation; litigation

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A mediator facilitates conflicts by

a. Giving disputants a chance to vent their feelings b. Presenting alternative solutions c. Allows disputants to "save face" d. Facilitates communication between disputants e. c and d f. All of the above

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Answer the following statement(s) true (T) or false (F)

1. True organizational change requires consideration of the organization’s unique culture. 2. Cultural initiatives do not need to be measurable and accountable. 3. Personal issues, such as consultee thoughts, feelings, and attitudes and values need to be dealt with 4. It is important to be clear about who the client is when acting as an executive coach. 5. Collaboration with community based organizations and individuals is important when attempting to have systemic and coordinated impact.

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