Tom told Maria during an argument, "I will forgive you for losing your temper and saying those hurtful things only if you promise not to do it again." Tom's communication reflects which of three general forgiveness strategies?
a. An avoidance strategy.
b. A manipulative strategy.
c. A direct strategy.
d. An indirect strategy.
e . Forgiveness with conditions.
e
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An interviewer who uses directive, leading, and loaded questions may be unintentionally introducing ___________ into the interview
a. relevance b. prestige c. bias d. sequence
According to a 2014 National Association of Colleges and Employers survey, which of the following is one of the most important qualities employers look for in college graduates?
A. communication competence B. volunteer experience C. high grades D. personal connections
“I’m so glad I finally told my mother about my thoughts. It’s like a huge weight has come off me, and I feel so much better,” says Brian. Brian is likely experiencing ______.
a. trust b. catharsis c. capitalization d. emotional afterglow
Conflict management skills include _______________
a. managing everyone's emotions. b. describing behaviors rather than evaluating the person. c. parrot the messages. d. using your "expert" communication to resolve the conflict.