The goal of ________ is to stimulate future sales of products for a company by encouraging existing customers to remain loyal.

Which of the following is an example of abuse of power?

A. Disrespecting individual dignity B. Interfering with job performance C. Withholding deserved rewards D. Discouraging employees from helping others E. All of these are correct.

When merchandise is sold and the periodic system of inventory is used, the journal entry for a sale could include

a. debiting Accounts Receivable and crediting Sales; b. debiting Accounts Receivable and crediting Merchandise Inventory; c. debiting Cost of Goods Sold and crediting Merchandise Inventory; d. debiting Cost of Goods Sold and crediting Sales; e. A & C

Inventory methods such as LIFO and FIFO deal more with cost flow than with goods flow

Indicate whether the statement is true or false

Customer loyalty is defined as ________.

A. the likelihood that a customer becomes a buzz marketer B. increased individual customer margins, while offering the right products at the right time C. retention of satisfied and loyal profitable customers and channels D. the degree to which an individual will resist switching from one offering to another E. the total number of customers who purchase a product