The LPN in charge of two wards on the evening shift notices that two of the nursing assistants (NAs) are constantly bickering. This appears to be interfering with patient care time. Both units are extremely busy with care needs

The solution that reflects the process of accommodation is which of the following? 1. Their issues are trivial and do not affect patient care actions. There is no time for extended discussions now. Send one of the NAs to another area and allow time to defuse. Good patient care in an expedient manner is a priority at this time.
2. Call the supervisor to send the arguing dissenters home.
3. Call the dissenters into the office. Listen to their concerns and make a decision about resolution of their trivial matters.
4. Allow the NAs to leave the building and settle their differences before they come back. Make no notation of the absence on the time sheet or in the report.


1
Patient care is the main priority. The leader cannot lose two caregivers but may separate them so that they can provide needed patient care, accommodating both NAs by separating them.

Nursing

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