Which of the following is the most important part of a negative message?
A) A positive, forward-looking closing
B) A neutral buffer
C) An explanation of the reasons for the bad news
D) The bad news itself
C
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Jack went to a bakery and ordered a dozen bagels for work. When he got to work, he discovered that the bagels were stale. The next morning he stopped by the bakery to complain. All of the following would be appropriate ways to deal with Jack's complaint except
A. referring him to other employees at the bakery. B. providing him with a coupon for a free breakfast. C. offering him a free replacement. D. giving him a coupon for free coffee. E. giving him a $5.00 discount on his next purchase.
For which of the following services must a CPA be independent?
a. Audits: Yes; Reviews: Yes; Compilations: Yes b. Audits: Yes; Reviews: Yes; Compilations: No c. Audits: Yes; Reviews: No; Compilations: No d. Audits: Yes; Reviews: No; Compilations: Yes
A special indorsement does not specify to whom the indorser intends the instrument to be payable
Indicate whether the statement is true or false
To meet stockholder expectations of returns on their investment, a company finding a serious defect in its product should ______.
a. balance the cost of fixing the problem with the cost of potential liability from injuries to consumers b. offer to buy back stock and boost share prices c. inform its customers and take corrective action in a timely manner d. declare bankruptcy