Which of the following is NOT an assumption of the M/M/1 model?
A) The first customers to arrive are the first customers served.
B) Each arrival comes independently of the arrival immediately before and after that arrival.
C) The population from which the arrivals come is very large or infinite in size.
D) Customers do not renege.
E) Service times occur according to a normal probability distribution.
E
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Leadership and management ______.
A. are completely separate entities B. occur only in large corporations C. occur only in small organizations D. are both needed in organizations
Cash flows that are equal and occur multiple times, one period apart are called Annuities.
Answer the following statement true (T) or false (F)
_____ is a team training method where teams are trained on how to share information and decisions to obtain the best team performance.
A. Behavior modeling B. Experiential training C. Diversity training D. Coordination training E. Simulation
All shipments from a kitchen supply company are delayed because products are stuck in customs overseas. Jacqueline, a delivery manager, is required to inform a client that she will not be able to make his delivery by the required date. Since Jacqueline has a good relationship with this client, she expects him to understand. In which of the following ways should she express the negative message to her client?
A. She should mention the delay at least a few times in the body to ensure the message is clear to him. B. She should clearly and unemotionally tell him that there might be a delay in delivery, but she should avoid providing any other information. C. She should first inform him about the customs issue and then state that the delivery will be delayed. D. She should begin by telling him that one of her team members had forgotten to inform her of the delivery date. E. She should end her message with an apology and a statement of regret.