______ is exhibited when individuals and groups communicate with the goal of mutual understanding and subsequently avoid cultural tensions, misunderstandings, and conflict.
a. Cultural competence
b. Ethical communication
c. Mutual respect
d. Co-cultural communication
c. Mutual respect
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This question has two parts; be sure to answer both. First, define span of control and contrast the two kinds of spans of control. Second, imagine that you are the manager of the customer-service department for a major furniture retailer, which has 40 CSR's (customer service representatives) on the phone lines at any given time during business hours. Can you be effective as a manager with such a wide span of control? Why or why not?
What will be an ideal response?
Persuasion that occurs through the ________ route is less likely to bring about real attitude change, more likely to last a shorter time, and more vulnerable to counterinfluence.
Fill in the blank(s) with the appropriate word(s).
Participative budgeting involves only personnel at top levels of the organization
Indicate whether the statement is true or false
Cancer is a disability
Indicate whether the statement is true or false