List three disadvantages of an IPO.
What will be an ideal response?
A. High financial cost
B. Loss of privacy
C. Pressure from shareholders to exceed expectations
D. Obligation to provide time-consuming reports to shareholders
E. Comply with other regulatory obligations
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List and briefly describe the four customer types based on their levels of satisfaction and loyalty
What will be an ideal response?
Moving equipment, installing and configuring new systems, and providing equipment to a new employee are examples of ____ changes.
A. service B. normal C. standard D. routine
Answer the following statements true (T) or false (F)
1. Demand in services is generally not fluctuating. 2. Stock-outs are a component of reliable customer services. 3. The number of calls handled is an ideal measure a restaurant can use to assess service quality. 4. An individual company can manage and provide quality customer service without the help of its supply chain.
Which of the following is a strike not protected under the NLRA?
A. economic B. unfair labor practice C. jurisdiction D. recognition