Answer the following statements true (T) or false (F)
1. It is important to motivate employees to give the opportunity to perform “wow” moments in ways that do not jeopardize the quality and consistency of the service product.
2. Eco-Innovations reduce the impact on the environment but often lead to less customer satisfaction because the inconvenience and difficulty in implementation.
3. A transformational leader makes jobs fun, fair, interesting, and important.
4. It is a good leader who ensures that all employees understand that each and every employee’s job has value.
1. True
2. False
3. False
4. True
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Relationships that are successful often preserve which aspect of our health?
A. premature aging B. depression C. mental health D. obesity
Read the scenario. As you read, consider your position in relation to the ethical and legal forces at work, and then answer the question. You work for Holstead Communications, a midsized digital phone, cable, and Internet service provider in rural New Mexico. Your company has always provided customers with two billing options: paperless or traditional. As a cost-saving measure, the company has
decided to discontinue its traditional billing option. All customers who choose the traditional billing option will be charged a yearly billing fee of $25. This fee will offset printing and mailing costs of $600,000 annually. The CFO and legal team have determined that Holstead is not legally obligated to announce the fee increase to its customers. Therefore, to avoid customer loss, negative press, and a potential decrease in revenue, Holstead will not announce the new fee. Instead, customers with traditional billing options will see a $2.08 increase on their monthly bills. As a customer service representative, you understand the difficulties that the additional fee will pose for some customers. For example, you know that some of Holstead's older customers and customers who don't speak English won't be able to decipher the additional fee on their bills. You are uncomfortable with the choice that top management has made regarding billing fees. Despite your concerns, you know you will be up for promotion next month, and you have decided not to jeopardize your chances for advancement. This company's decision to add a hidden fee is _________. A. legal, yet unethical B. illegal, yet ethical C. legal and ethical Fill in the blank(s) with correct word
The Chief Accounting Officer (CAO) of WorldWave, Inc made unethical business decisions. WorldWave may suffer extremely severe consequences as a result of the CAO's conduct
Indicate whether the statement is true or false
All of the following statements are reasons why consumer goods companies take a regional approach to marketing rather than a national approach EXCEPT:
A. Many firms need to find new ways to generate sales because of sluggish and intensely competitive markets. B. A regional approach gives marketing managers control over the competitive environment. C. Computerized checkout stations with scanners enable retailers to assess accurately which brands sell the best in each region. D. Many packaged goods manufacturers are introducing new regional brands intended to appeal to local preferences. E. A more regional approach allows companies to react more quickly to competition.