A nurse manager is a strong proponent of the concept of learning organizations as a means to promote professional practice through the encouragement of personal mastery and awareness of one's mental models. This concept was developed by:
a. W. Edwards Deming. c. Florence Nightingale.
b. Peter Senge. d. Philip B. Crosby.
B
Peter Senge's (1990) seminal work, The Fifth Discipline, discussed the concept that learning
organizations promote professional practice through the encouragement of personal mastery (beyond
our competence and skills to an ongoing expansion of our current knowledge), awareness of our
mental models (mental models influence how we take action and consist of deeply ingrained
assumptions, generalizations, and biases), and team learning (a workgroup's ability to align and
develop their talents to attain a shared goal or vision). W. Edwards Deming and Philip B. Crosby are
best known for their contributions to the continuous quality movement. Florence Nightingale was one
of the pioneers of nursing practice, and she promoted the link between unsanitary conditions and
adverse patient outcomes.
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