At Gina's retail stores, the posted policy reads, "Without our customers, we don't exist." Gina and her staff aim to delight each customer, and they are quick to offer discounts or extra services whenever a customer is anything less than satisfi
Gina and her staff strive to make every customer a repeat customer. It is most accurate to say that instead of focusing on each individual transaction, Gina and her staff put a priority on ________.
A) managing partner relationships
B) selling new products
C) attracting "butterflies"
D) converting "barnacles" to "strangers"
E) capturing customer lifetime value
E
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Movie Giants offers DVD rentals through its Web site. It also offers DVD rentals via Star City stores. This is an example of a(n)________ distribution system
A) conventional B) inclusive C) intensive D) extensive E) multichannel
The accounts receivable turnover indicates how often accounts receivable are collected during the period.
Answer the following statement true (T) or false (F)
Match each term with the correct statement below.
a. production b. operations c. manufacturing d. materials requirements planning (MRP) e. materials resources planning (MRPII) f. enterprise resource planning (ERP) g. quality circles h. quality assurance (QA) 1. The unit in the company that controls quality is called this. 2. In order to produce our product we must do a variety of functions such as: purchasing, production, inventory control, and quality control. What are all of these functions called? 3. What is the total amount of a product brought to market? 4. What is the computer driven planning system that analyzes and projects materials needs and works well with JIT? 5. What is the physical process of producing goods?
According to the Organisation for Economic Cooperation and Development, connections with people who are just like us, such as family, friends, and others who have a similar cultural background or ethnicity are called ________.
a. familial b. bonds c. bridges d. linkages