This question contains two parts; be sure to answer both. First, list at least four tips for handling a high volume of e-mail in a business setting. Next, suppose that you manage the back office of a car dealership. Explain how you would implement these tips in your office setting.
What will be an ideal response?
Tips for handling e-mail include the following:
Turn off all noncritical notifications and unsubscribe from newsletters. An important first step is to reduce the amount of unnecessary e-mail you get.
Set aside one or two 15-minute periods each day to review e-mail. Don't check it compulsively, and try not to read or send e-mails before or after work hours.
Treat all e-mail as confidential. Also think twice about including other people in your message who may not need to read it.
Be brief and professional, and proofread. Save emojis for personal messages.
Be careful with jokes and informality. Nonverbal language and other subtleties are lost, so jokes may be taken as insults or criticism.
Not every topic belongs on e-mail. Complicated topics may be better discussed on the phone or in person to avoid misunderstandings.
Students should explain how they would implement at least four of these suggestions in the back office of a car dealership.
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