Discuss the challenges and advantages of a culturally diverse workforce.
What will be an ideal response?
A diversity program will be successful only if it is systematic, is ongoing, and has a strong, sustained commitment from top leadership. It is important that an organization understand that diversity can be a great advantage to an organization and that the impact is widespread.
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Words and phrases such as “before,” “after,” “later,” “at the same time,” “while,” and “finally” are ______ transitions.
a. chronological b. contrasting c. causal d. complementary
According to the text, if a compliment close is inappropriate a salesperson should use the ________ close instead.
A. assumptive B. continuous-yes C. standing-room-only D. summary-of-benefits E. alternative-choice
Which of the following terms refers to an organization's intentional preference to hire or promote people in a particular protected group?
A. Affirmative action B. Disparate treatment C. Reasonable accommodation D. Discrimination E. Grievance procedure
Allan Tsang, founder of 88 Owls (a company that helps executives to make better decisions) defines ___________ as “the human effort that brings about agreement between two or more parties with each party having the right to veto or say no.”
a. Negotiation b. Power c. Defective Decision Making d. Conflict