Experienced quality of service is determined by:
A) an image the customer forms after the service encounter.
B) market communications and image of the company.
C) past experiences that the customer had with company.
D) word of mouth communication and customer needs.
A
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The budget that is used as a basis for preparing all other budgets is the:
a. cost of goods sold budget. b. production budget. c. budget balance sheet. d. sales budget.
Explain the push/pull view of the processes within a supply chain
What will be an ideal response?
________ are one-time cash payments to employees that are not added to an employee's base wages.
A. Merit increases B. Relational returns C. Lump-sum awards D. Cost-of-living increases
A producer wants to increase the amount of time its sales reps spend on supporting activities. It also wishes to keep its sales reps motivated and aggressive, without completely removing income security. Which payment plan should the firm use?
A. bonus plan B. combination plan C. straight salary D. straight commission