What are the three general types of conflict that can be found within most organizations?
A. personal, confrontational, substantive
B. affective, cognitive, and psycho-motor
C. good, bad, and ugly
D. accommodating, compromising, and competing
E. none of the above.
ANS: c
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All of the following are suggestions for "winning" in the court of law and the court of public opinion EXCEPT
A) make carefully planned public comments in the earliest stages of a crisis or legal issue. B) Work with lawyers only on a limited basis, as needed. C) develop a litigation communication team before you need it. D) public relations professionals should counsel and coach the legal team. E) all of the above.
In lively conversation, you probably speak at a rate of between 120 and 150 words per minute
Indicate whether the statement is true or false
Egocentrism means that audiences typically approach speeches by asking, "Why is this important for me?"
Answer the following statement true (T) or false (F)
All of the following are guidelines for improving perception and communication EXCEPT:
A) ?Recognize that all perceptions are partial and subjective. B) ?Avoid mind-reading. C) ?Check perceptions with others. D) ?Focus on inferences rather than facts. E) ?Guard against self-serving bias.