At the pre-transaction point, the firm measures the ability to accurately provide shipment status and track the order.

Answer the following statement true (T) or false (F)


False

At the pre-transaction point, the firm measures the accuracy and timeliness of the information fed back to a customer concerning product availability and delivery dates. The second communication point occurs at the transaction and measures the ability of the firm to accurately provide shipment status and track the order.

Business

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Answer the following statement true (T) or false (F)

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Indicate whether the statement is true or false

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What will be an ideal response?

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