Excellent customer service starts with which of the following skills?
A. A sense of humor and fun
B. Organization and prioritization
C. Time- and self-management
D. Listening and speaking
Answer: D
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Which of the following is a major problem for the nation's schools?
(a) many are too large, housing too many students (b) controversy over the concept of a national curriculum with national assessments (c) a demand for test scores and statistics that can be used to compare and judge schools (d) the education of students who may be too overwhelmed by personal problems to focus on learning and to succeed in school (e) all of these are problems that plague the nation's schools (f) none of these is a problem today
How should Mr. Van Holten evaluate his students' papers?
What will be an ideal response?
Which item about assessment is incorrect?
A. Assessment should be carried out over time, in various settings and while students are reading for different purposes. B. Assessment is the total process of collecting information to make instructional decisions; testing is one part of assessment. C. Informal assessment uses standardized tests, particularly those that are norm-referenced. D. Norm-referenced tests are published tests for which norms based on the performances of a large number of students have been developed.
For people with a fixed mindset, having to put forth effort indicates a lack of talent or
intelligence. Indicate whether the statement is true or false