The DMADV process for improving product and service designs comes to us from what methodology?
A) Project management
B) Optimization
C) Lean
D) Six Sigma
Answer: D
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If you must deliver bad news, determine ________ to help you choose the direct or indirect approach for delivering the message
A) how much you care about the audience B) how important the news is to the reader C) your writing style preferences D) how much time is available to develop a message E) if a strong buffer can be developed
When Shen asks his client, "How much would you save if our company could help you reduce errors by 80 percent?" he is asking a ________ question
A) situation B) speculation C) problem D) need-payoff E) implication
By definition, a(n) ________ proposal is one your audience has asked you to submit
A) external B) internal C) solicited D) unsolicited E) noncompetitive
Assembly line efficiency is calculated by which of the following?
a. Takt time/(Sum of all task times x Number of workcenters) b. Sum of all task times + (Number of workcenters x Takt time) c. Number of workcenters/Sum of all task times d. Sum of all task times/(Number of workcenters x Takt time)