When observing a patient's verbal and nonverbal communication, the nurse notices a discrepancy. Which statement is true regarding this situation? The nurse should:
a. Ask someone who knows the patient well to help interpret this discrepancy.
b. Focus on the patient's verbal message, and try to ignore the nonverbal behaviors.
c. Try to integrate the verbal and nonverbal messages and then interpret them as an average.
d. Focus on the patient's nonverbal behaviors, because these are often more reflective of a patient's true feelings.
ANS: D
When nonverbal and verbal messages are congruent, the verbal message is reinforced. When they are incongruent, the nonverbal message tends to be the true one because it is under less conscious control. Thus studying the nonverbal messages of the patients and examiners and understanding their meanings are important. The other statements are not true.
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