________ are violations of relational rules, practices, and expectations.
A. Reciprocities
B. Transgressions
C. Depenetrations
D. Social exchanges
Answer: B
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Which of the following is not a common organizational problem in speeches?
a. having too many main points
b. not having enough time for the body of the speech
c. spending too much time on one or two main points
d. using only one main point
In speeches based on questions of _____, speakers argue for what they consider good or bad, moral or immoral, just or unjust
Fill in the blank(s) with the appropriate word(s).
Joanna was sure that her coworker Sandy would be really upset about bring transferred to a new city. But after asking her some questions, Joanna learned that Sandy was excited to be promoted to a better position in a larger city. Joanna used which listening skill in this situation in order to respond appropriately?
A. evaluative listening B. perception checking C. mediation D. categorization
Between affective conflict and substantive conflict, which is more likely to result in positive consequences?
A) affective B) substantive C) reflective D) reactive