Controlling OperationsCharles is the operations manager of a firm which operates as a leaf tobacco merchant and processor worldwide. Charles believes that the firm's productivity can be increased substantially from the current level. He wants to exert control to improve organizational performance and productivity.Charles discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Charles is using the ________ control.
A. feedback
B. proactive
C. concurrent
D. feedforward
Answer: A
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