Paraphrasing creates an atmosphere of acceptance
Indicate whether this statement is true or false.
TRUE
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When a program module is tested, both good and bad data are included with the test transactions
Indicate whether the statement is true or false
Which of the following ratios represents dividends per common share in relation to market price per common share?
a. Dividend payout b. Dividend yield c. Price/earnings d. Book value per share e. Percentage of earnings retained
Forcefield analysis is an organizational development intervention ______.
a. technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities b. that diagrams the current level of performance, the forces hindering change, and the forces driving toward change c. that uses a questionnaire to gather data to use as the basis for change d. in which the change agent makes a direct recommendation for change
Which of the following companies most likely has a philosophy that elevates customer service to the highest level?
A. a company that would rather have customers go to the customer service department than let salespeople handle complaints B. a company that institutes a no-hassle, no time-limit return policy C. a company that allows items purchased online to be returned within 10 days D. a company whose website shows the product offering, but doesn't allow customers to purchase items online E. a company that allows customers to request a shipping label to return a product