The members of an ineffective team generally suffer from a lack of commitment. According to Patrick Lencioni, what two components must already be missing for this to happen?
a. lack of trust and fear of conflict
b. fear of conflict and disinterest in collective outcomes
c. avoidance of accountability and lack of trust
d. inattention to collective results and a fear of conflict
a. lack of trust and fear of conflict
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Arax Group of Companies (AGC) has a group incentive plan for its employees. Under this plan, the company sets aside a portion of its profits and divides it among employees. Which of the following plans has the company adopted?
A. A profit-sharing plan B. A defined-benefit pension plan C. An employee stock ownership plan D. A gainsharing plan
Recently, Mercedes-Benz quietly reduced its warranty coverage by eliminating some free scheduled maintenance because the expense for the firm was too high. At the same time, Hyundai and others have expanded their warranties to build consumer confidence in their cars. They realize that extending the period of warranty coverage demonstrates they are making better cars in a very tangible way. These are examples of firms considering the ________ of product warranty.
A. product differentiation B. persuasiveness C. storage and handling D. costs versus benefits E. message
A common measure of liquidity is
A) return on total assets B) accounts receivable turnover C) return on sales D) debt to equity ratio
Consumers' characteristics can be classed as either behavioral or cognitive. Examples of cognitive factors include cultural values, personality traits, and ________.
A. gender B. benefits sought C. social class D. usage rate E. education