Gwen, a manager at Exude Apparels Inc, received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, which of the following is an appropriate response to the
second request??
A) ?Ignoring the second request
B) ?Using an indirect approach in the second response
C) ?Using the deductive outline in the second response
D) ?Resending the first response
C
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Answer the following statement true (T) or false (F)
When applying equal total payments to a note, with each payment the amount applied to the note principal ________ while the interest expense for the note ________.
Fill in the blank(s) with the appropriate word(s).
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Answer the following statement true (T) or false (F)
The BEST reason to follow up after an informational interview is to ________
a. find out if they were able to schedule an interview for you b. find out if they have names of people you can contact c. thank them d. make sure they have your contact information