When firms promote products to their own employees as part of an internal marketing effort, they are using a ________ approach.
A. telemarketing
B. personal selling
C. pushing
D. pulling
E. digital marketing
Answer: C
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It is considered best practice to have the service desk handle service requests as part of the incident management process. This enables the service desk to accurately measure how effective their handling of service requests is.
Answer the following statement true (T) or false (F)
My supervisor involves all of us in making and implementing decisions. Which of the global leadership behaviors am I using?
A. participative B. team-oriented C. autonomous D. humane oriented
Nonverbal or hidden language of a culture accounts for a small percentage of all understood communication.
Answer the following statement true (T) or false (F)
The Economic Espionage Act of 1996 defines theft of trade secrets to include:
a. stealing, obtaining by fraud, or concealing such information. b. without authorization copying or mailing such information. c. purchasing or possessing a trade secret with knowledge that it has been stolen. d. All of these.