Nonverbal or hidden language of a culture accounts for a small percentage of all understood communication.
Answer the following statement true (T) or false (F)
False
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What are three different areas of diversity, and how can cultural competence contribute to diversity?
What will be an ideal response?
Jenna really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Jenna probably scores high in
A. emotional stability. B. conscientiousness. C. extroversion. D. agreeableness. E. openness to experience.
Figure 4.3 represents the domestic market for gasoline in the United States. What is the producer surplus in this market?
a. 60 gallons of gasoline b. $120 c. $60 d. $3
Distributive fairness is
A. customers' perception of a retailer's customer service on the basis of reliability, assurance, tangibility, empathy, and responsiveness. B. the retailer's rigid adherence to the set guidelines in order to reduce variability in handling customer complaints. C. customers' perceived fairness of the process used to resolve service complaints. D. the standard approach used by a retailer to deal with all customer complaints. E. customers' perception of the benefits received compared with their costs in terms of inconvenience or monetary loss.