In determining whether a proposed bargaining unit is appropriate, the National Labor Relations Board considers primarily whether ________
A) there is a mutuality of interest among the proposed members of the unit
B) there is a diverse population of proposed members of the unit
C) the proposed members of the unit have appropriate educational qualifications
D) the proposed members of the unit have strong leadership skills
A
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Indicate whether the statement is true or false
A customer returned a textbook to a bookstore because she decided to drop the class after a few weeks. The sales clerk refunded the customer's money immediately because the store had a "no questions asked" refund policy. Which of the following service gaps was reduced because of the clearly defined guideline?
A. Delivery gap B. Communication gap C. Knowledge gap D. Research gap E. Procurement gap
Shankman and Allen's (2002) model of emotionally intelligent leadership suggests leaders must take into account these three fundamental facets of leadership: ______.
A. context, self, and others B. referent power, expert power, and legitimate power C. desire for power, desire to help others, and desire to win D. determination, integrity, and sociability
What is not an example of an unexpected or incongruous focal object, in relation to the factors that influence perception?
A. valuing work ethic like never missing a day of work B. someone who is very vocal in an otherwise quiet meeting C. a beat up old Chevy truck at the country club D. wearing a lot of makeup and false eyelashes to the gym