Why would a blood bank, which pays people for their blood donations and then sells this blood to hospitals, use the name Blood Assurance?
A. Because the assurance dimension of service quality inspires trust and confidence
B. Because the assurance dimension of service quality means that the blood donation will be done accurately
C. Because the assurance dimension of service quality emphasizes the knowledge of the employees
D. Because the assurance dimension of service quality guarantees customer satisfaction
E. Because the assurance dimension of service quality negates concerns about tangibles
Answer: A
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Why is it necessary for a good negotiator to have a willingness to take risks and an ability to tolerate ambiguity in a business negotiation?
A. To supply information to customers so that they can pick features that they do not need B. To aggressively create new "needs" in customers through persuasion C. To try to get every concession possible out of the buyer D. To both accept and offer concessions during a meeting without complete information E. To indulge in browbeating, which will help both parties achieve their organizational goals
When you lead a team, it should be your first priority. _________________________
Answer the following statement true (T) or false (F)
Ryan is a human resource manager at Remfur Inc. The top management of the firm instructs him to recruit employees for the newly formed regional division of the company. The management gives Ryan substantial financial resources for this task and tells him that the employees should bring new perspectives to the company. In this case, Ryan should:
A. transfer a few current employees to the new division. B. interview the most experienced employees in the firm's existing regional divisions. C. promote efficient executive employees to the vacant positions. D. post advertisements for the vacant positions in newspapers.
Ethics consists of the unwritten rules we apply in both business and personal lives
Indicate whether the statement is true or false