How can a company manage information on specific customers more effectively?
What will be an ideal response?
Many companies are now turning to customer relationship management (CRM) to manage detailed information about individual customers and carefully manage customer touch points to maximize customer loyalty. By using sophisticated software and analytical tools, information about customers can be integrated from all sources and analyzed in depth, and the results can be applied to build stronger customer relationships. CRM integrates everything that a company's sales, service, and marketing teams know about individual customers to provide a 360-degree view of the customer relationship. Moreover, CRM analysts develop data warehouses and use sophisticated data mining techniques to unearth the riches hidden in customer data.
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In a job order costing system, a credit to Finished Goods Inventory will be accompanied by a debit to ________.
A) Cost of Goods Sold B) Work-in-Process Inventory C) Sales Revenue D) Accounts Receivable
When choosing the best medium to use in transmitting a report, a writer should consider length, audience, and _____
A) technology B) location C) formality D) deadlines E) subject matter
Which of the following is the first step in an informal rulemaking process?
A) Proposed rules are published in the Federal Register. B) Interested parties file written comments on the written draft within a 30-day period from publication in the Federal Register. C) Agency drafts rules in consultation with interested parties. D) Agency receives feedback from interested parties and makes a decision on whether the final draft should be rewritten.
Which sentence uses correct capitalization?
A) Who on Earth would want to hire him? B) The length of time it takes for Earth to orbit the Sun is 365 and a quarter days. C) No one on Earth would ever suspect her of misappropriating funds.