In queuing theory, “random arrivals” means that ______.
a. customers arrive at given times
b. the arrivals of customers are independent of each other
c. the interval between each customer arrival is fixed
d. you can predict the arrival of the next customer based on the previous customer’s arrival time
b. the arrivals of customers are independent of each other
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The ________ method of closing a sale attempts to bring to the table all issues of concern to the prospect but does not claim to be able to resolve the issues.
A. minor point B. probing C. alternative choice D. direct request E. benefit summary
A rental agreement between a landlord and a tenant is called a lease
Indicate whether the statement is true or false
Margaret is a new student at Jefferson High. She does not respond to Lamar's efforts at friendship because she believes that all African Americans are aggressive. This is an example of:
A. professional courtesy. B. stereotyping. C. discriminatory language. D. racial slurring.
Which transition does not reflect a cause-and-effect relationship?
A) as a result B) consequently C) because D) finally E) hence