________ salespeople control a sales interaction but often do not gain commitment because they prejudge the customer's needs and fail to probe for information.
A. Empathetic
B. Aggressive
C. Determined
D. Assertive
E. Confident
Answer: B
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Brand-loyal consumers purchase only one particular brand and do not respond to consumer promotions unless it is for their particular brand
Indicate whether the statement is true or false
The ability to vary responses to emotional events by knowing which people are more reactive than others to both internal and external events is known as ______.
A. affective event theory B. emotion regulation theory C. emotional intelligence D. affect spin
Discuss why communications require evaluation
What will be an ideal response?
A fixed asset with a cost of $30,000 and accumulated depreciation of $28,500 is sold for $3,500. What is the amount of the gain or loss on disposal of the fixed asset?
A) $2,000 loss B) $1,500 loss C) $3,500 gain D) $2,000 gain