Analyze who (including yourself) will be affected and how and when they will be affected by ethical or _____________ choices you make
a. rhetorical
b. career
c. personal
d. professional
d
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In the context of customer relationship management, every interaction with a customer or a potential customer is a(n) ________
A) value proposition B) irrelevant cost C) service contact D) touch point E) sales contact
The involuntary manslaughter is different from first-degree murder, second-degree murder, and voluntary manslaughter, because involuntary manslaughter ________.
A. is exclusively a civil infraction. B. is not a criminal offense. C. is a nonintent crime. D. requires the use of a motor vehicle.
Answer the following statement(s) true (T) or false (F)
1. Offering development opportunities generally decreases turnover. 2. A needs assessment is the first step in the training process. 3. A needs assessment is the last step in the training process. 4. A needs assessment is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required. 5. Learning is any relatively permanent change in behavior that occurs as a result of experience or practice.
Because services are intangible, it is often difficult for customers to determine how a service meets their expectations, which marketers call
A. service aspirations. B. service perceptions. C. service feedback. D. service quality. E. service efforts.