Identify three strategies for introducing vividness into a speech
What will be an ideal response?
any three will do
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One of the listening goals is to listen with empathy. The word empathy comes from a Greek word for _____
a. agreement b. dislike c. quiet d. passion
Which of the following is typically the "richest" medium?
a. e-mail b. video chat c. face-to-face d. text messaging
Explain how conflict can have positive aspects.
What will be an ideal response?
Tammy's friend Amy told a racist joke that was really offensive to several of their friends
Tammy decided to provide healthy __________ to her friend by pulling Amy aside and explaining that she knew Amy was kind and considerate, so she was surprised that Amy had told a joke that might be considered offensive to many of their friends. Fill in the blanks with correct word