Compounding refers to the
A)
mistake of confusing present values with future values.
B)
process of accumulating value over time.
C)
task of finding a present value.
D)
projection of future payments.
B
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Which of the following is NOT one of the ways direct exporting happens?
A) overseas sales branch or subsidiary B) domestic-based export agents C) domestic-based export division D) traveling export sales representatives E) foreign-based distributors or agents
When was the definition of technical support expanded to include customer support?
A. 1970s B. 1980s C. 1990s D. 2000s
Which is true?
A. The process of incident tracking involves reviewing all incidents to help ensure that they have been permanently resolved in a timely fashion and that steps have been taken to prevent similar incidents in the future. B. A mission statement is a formal document that describes the intentions and expectations of management. Missions may be developed with regard to incident escalation, ownership, or notification. C. Some service desks may check customer entitlement, which is the determination of whether the customer is authorized to receive support, and, if so, the level of support the customer should receive D. The incident management process typically does not including answering questions such as "How do I...?" or "When will my new pc arrive?," as this wastes valuable time that could be spent restoring service.
If two English multinational companies had a dispute arising in New York City, and there were no choice of law or choice of forum clauses in their contract, it is likely that
A. they would reach an agreement informally and develop an off-the-books settlement. B. a New York court would hear their complaint. C. the dispute would not get heard in court, but rather, in the boardrooms. D. they would bring their dispute to an English court.