All of the following strategies can help you develop and express an effective apology EXCEPT
a) take responsibility for your actions with "I" statements.
b) clearly identify the behavior that was wrong.
c) explain why your actions are justified.
d) acknowledge how others might feel.
e) express regret.
ANS: c
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Mandatory retirement laws and age restrictions in certain occupations can be referred to as
A) ageism. B) allness. C) institutional ageism. D) bypassing.
When you refer to the National Communication
Association as the "NCA," you are using a(n) a. synonym. b. antonym. c. analogy. d. acronym.
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Janet works for an advertising company, where she develops news releases for various clients. For a recent news release, she was asked to write a brief, crisp, and creative phrase. She is told it should encourage readers to keep reading the article
What is this brief creative phrase called? a. Headline b. Release template c. Lead paragraph d. Boilerplate