In the context of writing a bad-news message using the inductive outline, which of the following precedes the step that presents facts, analysis, and reasons for the refusal or bad news?
A. The step that includes a counterproposal
B. The step that states the bad news using a positive tone
C. The step that puts forward a neutral idea and then leads to refusal
D. The step that indicates a continuing relationship with the receiver
Answer: C
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